In a message dated 98-01-06 00:43:29 EST, you write: << ...good points as always, Jim..but..what if the no-show is a Warranty tuning for the local dealer you work with and is the bulk of your growing data base, like myself?.. ...do you charge the dealer?..do you charge the customer, who thinks that this is a FREE tuning for them..?? ...i've only had this happen once to me so far..and I was unsure as to how best to handle the situation..charging the customer seems wrong, if it's suppose to be a free-bee to them..and charging the dealer seems like nickle and diming them, and we all know what happens when you start nickel and diming dealers..right, Guy? You may just have to eat the fee. Say in touch with the customer. You may have him or her for life. Dave Peake, RPT Portland, OR
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