In regards to dealer's free tuning, I give the new customer one free tuning when they buy or rent a piano from me. I have had no shows for this, so on the bottom of the sales and rental contracts is this statement. "The free tuning is for your protection and convenience. If you do not call us before the tuner gets to your house, you will loose your free tuning. Please call (my phone #) to reschedule the appointment". I still have a no show occasionally, but at least I don't have to make two trips to give a free tuning. BTW, my movers were also upset that customers would not be home to have the piano delivered. So on the contract I also have this statement. "The piano is moved by an outside contractor. If you are not home when the piano is scheduled to be delivered, you will be charged an additional $100. Please call (the mover's phone #) to reschedule to appointment." This has all but eliminated the no shows for the movers. Willem Blees RPT St. Louis
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