Zen, I seldom charge for a missed appointment and I work them in at the next available time without killing myself with extra work. But, in my mind, the most important thing I do to avoid "no-shows" is this: At 8:15 am, I phone my appointments for the day. In a cheerful voice, I say, "I'm just checking." Then I re-confirm the appointments. Sometimes, I do not get an answer to the telephone.If an appointment requires extra driving,I will not go unless I can confirm it by phone. (There are some cases where I know the customer well enough to trust that they were just in the back yard.) Anyway, that's my best solution. Ken Burton "Doctor Piano" Calgary Alberta On Mon, 5 Jan 1998, Zen Reinhardt wrote: > > Yep -- first appointment of the New Year and the customer was a no-show. > Now I'm curious -- what do people do about the no-shows? (Or should I ask, > what Resolutions have some of you made concerning the handling of > no-shows?) > > When you face a potentially no-show situation, how long do you wait, hoping > that the customer will return? > > Do you charge for the missed appointment? Your full tuning fee or some > fraction thereof? > > Do you make an effort to reschedule or do you wait for the customer to take > the initiative? > > If the customer does call wanting to reschedule, do you try to squeeze them > in or do you politely tell them to "take their turn at the end of the line" > and schedule them accordingly? > > Today marks the first no-show I've had since striking out on my own after > leaving a full-time job with a dealer, in which the customer didn't call > right away to explain or to apologize. I've had only 3 other no-shows, all > of which were the results of medical emergencies. > > Just curious -- > ZR! RPT > Ann Arbor MI > diskladame@provide.net >
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