At 04:50 PM 2/10/98 EST, you wrote: >Recently I was called to service a piano which was 1/2 step or more flat. >NOW THE QUESTION??? Do these fees seem out of line? > > Dick, Lots of good responses, and I should ad that we have the tech bulletins from PTG, including the one on pitch-raising, for customers in need of an education. Although it's not worth fighting over, the customer is in the wrong. You were within your projected or estimated cost, which is more than he can expect from most car mechanics. Pull him from your list, and mail him the tech bulletin (if you want) for a little extra "last word" peace of mind. As was posted, the wife may pay you anyway. If you're social with your competition, resist the urge to "blacklist" the fellow, 'cause that can fall back on you in a big way. It's not needed, anyway. Say next, and do the right stuff. You win. Your fees are what they are, and must fit your market. Guy
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