>...NOW THE QUESTION??? Do these fees seem out of line? > >$60.00 standard tuning >$40.00 for pitch change (any amount at all over +/- 15c,regarless of the >number of passes) >And then another tuning in one month. > >Thanks for the wisdom of the list. > >Dick Day >Marshall MI Dick, Since you didn't ask this question prior to your non-payment experience, it would seem to me that was not an issue. What seems more relevant is that this particular customer thinks your fees are out of line, whether they are or not. The way I see it. You collected $70. Be glad you walked away with that much and the learning experience to boot, especially since it's a first time for you. It could have been much worse. The husband could have come home and confronted you *while* you were collecting the money from his wife. A good policy to consider implementing is to clarify up front, when once on location, the charges previously discussed prior to arriving. This makes certain both you and the customer are on the same wave length. Might be awkward in some situations, but not near as awkward as you just experienced, or could have experienced. Keith A. McGavern kam544@ionet.net Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
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