Customers and e-mail

[Phil Bondi]

Good Morning all.

Yesterday, I received 2 e-mails from customers. One asking for a tuning
now instead of waiting another month when she's due and another from a
very satisfied commercial account asking me to explain what the piano
needed exactly according to my invoice that I left there on Thursday
(voicing and minor regulating adjustments).

After explaining the procedure ( via e-mail) and the approximate cost to
the commercial customer, they agreed and we booked a day early next
month..The residential customer is getting a touch-up on Wednsday.

This seems to be a positive approach to book and explain procedures.
This isn't the first time I have booked work via e-mail, but it is the
first time I'm posting it here.

I'm off to put more smiles on more faces!

wishing you all the best,

Phil