Once again, Bill, maybe you should heed your own advice. ---------- > From: Billbrpt <Billbrpt@aol.com> > To: pianotech@ptg.org > Subject: Re: To tell or not to tell > Date: Thursday, April 09, 1998 6:47 PM > > In a message dated 98-04-09 17:44:19 EDT, you write: > > > > Sometimes it is important NOT to reveal everything you may know. By using > discretion, you make the customer feel comfortable with the piano they have > and could afford. Nothing is gained by telling the customer something he or > she does not want to hear or believe when that information is of no real > consequence. Save the real truth for when it really does matter. > > Bill Bremmer RPT > Madison, Wisconsin
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