PianoDisc Problems

[Mark Story]

John,

Your instincts are correct that this instrument needs qualified service. 
Call Mark Burgett at (619)258-1460.  He one of the chief service
consultants for MSR PianoDisc (also the owner's brother).  The bonus for
you is that his shop is there in San Diego.  Mark should be able to refer
you to a trusted technician if he is not able to look at the situation
himself.

This piano should be able to perform well.  The idea that the piano is "too
much" for the PianoDisc system is rot.  I think a more likely explanation
is that the installer is using this as a catchall excuse to avoid having to
spend the time to make the system work properly. I (and many others) have
installed these in 9" pianos with excellent results.  The trick is that
each installation needs to be precisely set up individually.  The problems
that you describe indicate to me either a very sloppy installation or a
woeful lack of maintenance - certainly not a deficiency in the design of
the system.

Mark Story, RPT
Eastern Washington University
mstory@ewu.edu

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> From: jpiesik@arinc.com
> To: pianotech@ptg.org
> Subject: PianoDisc Problems
> Date: Friday, September 26, 1997 5:45 AM
> 
>      Dear List, 
>      
>      I serviced a 1990 Schimmel CO 256 C (8ft4in) grand last night. (I
did 
>      not find out it had a PianoDisc system until I got there.) I do not 

>      The PianoDisc technician has told the customer that the piano is
"too 
>      much" for the PianoDisc system to handle. Can this be true? If it is