Greetings, Yes Baldwin's number is 1-800-876-2976, has been now for almost two years. There is a phone tree system that I have found a shortcut through. You can hit the 8585 extension for tech service, but this usually gets you a recording. Alternately, you can press 2 and then 1 to access the Acoustic Parts and Service area. Usually I get a hold of Betty Davison, who is a doll. Info on Kent's whereabouts can be gotten from her. Kent's direct extension (4633) usually punts you into his voice mail. As a side note, when I order parts from Steinway & Sons, I get recordings every time. Regards, Rob Kiddell, Registered Piano Technician, PTG atonal@planet.eon.net
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