factory warranty?

[James Grebe]

----------
> From: Eugene I. Roe <music.conx@net1plus.com>
> To: pianotech@byu.edu
> Subject: Re: factory warranty?
> Date: Sunday, March 23, 1997 5:48 PM
>
> At 12:58 AM 3/21/97 -0500, you wrote:
> >I
> ><< James Grebe wrote:
> >
> >    I was told that this brand, "the Belarus" came with 'no' factory
> >   warranty.   Has anyone else heard of any new instruments that come
> >   with no factory warranty?
> >
> > Not only have I never heard of a new instrument being delivered with no
> > warranty, >>
> >
> >Actually, some (if not all--my experience is with Sherman Clay) Kohler &
> >Campbell (made by Samick) retailers purchase the warranty up to a
certain
> >cap, so if its, for example, under $x (I wonder what that x is, per
piano)
> > of warranty problem, the problem does not go back to the factory, it
goes to
> >the dealer to solve.  An interesting interuption of the feedback loop to
the
> >manufacturer, and what looks to me like a dilemna for the dealer who
wants to
> >preserve what little overhead is made on inexpensive pianos but still
wants
> >to promote the integrity of the product/ image.
> >
> >Audrey Karabinus,  Seattle
> I have had a problem with a defective bridge on a Brentwood (Westbrook).
> The horizontily laminated bridge was so deficient of glue in some places
> that a spatula could be inserted right through it. needless to say, there
> was not much sustain in those areas.the importer declined to replace the
> piano but it was not too hard to fix with low viscosity epoxy.This was
done
> before the piano was offered for sale. I hate to think of a customer
> getting any warrantee service on one of these. Gene Roe>
Hats off to you for fixing a problem the new owner did not even know of
yet.  This is what quality service is all about.  I'm sure you are
successful in your business wherever it is.
Regards,
James Grebe from St. Louis
pianoman@inlink.com