factory warranty? Belarus

[Dennis Benson]

James Grebe wrote:
>
> Dear list,
>         About a year a go I was called by a client to tune their new piano ( 1
> year old) for the first time.  The piano was a "Belarus" a beautiful name
> if you pronounced it right.  It was very much below pitch ( I tuned it
> twice over 2 weeks) and it had a middle mute pedal with the felt strip rail
> cacked on one end and it had come loose completely because of this.  I made
> a call to the dealer who sold it to find out how to go about repairing this
> under the factory warranty, since this was obviously a defect in materials
> problem.  I was told that this brand, "the Belarus" came with 'no' factory
> warranty.  I said. "what"  I couldn't believe it.  I had never in 35 tuning
> years ever heard of a brand new piano coming without any kind of factory
> warranty.  As it turned out the client chose not to have me repair it,
> since it would cost them money, and although I have called to remind them,
> I have not been called back to retune.
>         Has anyone else heard of any new instruments that come with no factory
> warranty?

I have on in my store. After much prepping (seating all the strings,
tightening plate bolts and action screws, regulating the action,  and
ignoring poor workmanship on the cabinet, the piano began to sound
reasonably well. The bass and tenor section is by far the best. Just
remember....it's cheap.