James: If your Watchful, Interested Samick customer is inclined to require more than the usual 1.5 hours (or whatever "usual" is for you), maybe you could just hang around a little longer -- or schedule her on a day when you have no appointments following her tuning. The extra attention you give her could pay off one way or another. Customer for life (regular visits = regular pay) or Former Customer (because she thought you hung around too long). Ron Torrella, RPT Assistant Piano Technician University of Michigan School of Music
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