Dear Charles, I hold before me a "Yamaha Silent Series Piano Maintenance Handbook". The numbers are even more scary than you might imagine (...not for the faint-hearted!). 1. Regular Acoustic Pianos Let-Off> 1.5mm to 3.0mm (0.06" to 0.12" for the metric-challenged) 2. Silent Series Pianos Let-Off> 12.0mm to 13.0mm (1/4" or so) The manual notes that too much let-off (beyond 13mm) can cause problems with pianissimo playing & too little can cause loss of control and failure in repetition due to bobbling hammers (jack not clearing hammer-butt). Charles, I'd take a look at the keydip & let-off. You may find that you have insufficient aftertouch, if you've adjusted to the specs you mention in your post (6.0mm to 7.0mm) and it may not play properly with let-off that close to the strings. You need a little bit of key movement AFTER let-off to have a good feel in these pianos or they will seem shallow or (...as you note) uncontrollable.The correct dip on Yo'mama pianos is 10.0mm. If all seems OK, then give the piano a 'smidge more dip on a few check notes in the mid-range, and see if your customer feels more 'in control' with the additional keystroke (...even 'though you haven't changed let-off or hammerblow). The sensation of 'completion' in the keystroke as the jack clears the butt may help your customer's satisfaction. OK? My own experience with these pianos is limited, but I've NOT noticed that they have difficulty with soft-playing. There was a brief thread on these pianos last year, in which techs debated the merits of the "Silent Series" pianos, and the compromises made to achieve the 'shank-stopper' action they require... but the upshot was that these pianos work tolerably well. Thanks for your time, Jeffrey T. Hickey, RPT Oregon Coast Piano Services TunerJeff @ aol.com ************************************************************ IGNORANCE KILLED THE CAT. (...curiosity was framed!) *************************************************************
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