---------- > From: Vanderhoofven <dkvander@clandjop.com> > To: pianotech@ptg.org > Subject: Re: billing > Date: Monday, August 18, 1997 4:33 PM > > At 08:07 AM 8/18/97 -0500, you wrote: > > > >I would find out if the instrument is still under warranty, learn from the > >manufacturer what they suggest and charge the maker of this "sostenuto" > >system for your time to learn how to fix it. The buyer paid extra for this > >rare feature, and it doesn't work. > >Lance Lafargue, RPT > >New Orleans Chapter > >Covington, LA. > >lafargue@iamerica.net > > Dear Lance, > > This piano is a four year old Steinway model 45 upright. The dealer that > sold it is very reputable and gives good service. The piano is still under > warranty, but this is not warranty work. It is my belief that "someone" > messed with the action and screwed up the dampers and sostenuto. There are > many strange markings in ink such as numbers, letters and other markings of > some sort or other on most of the damper barrels. No one at the college > claims knowledge of either the strange markings, or of "adjusting" the > dampers and sostenuto. It is the belief of the dealer and of the college > administrator in charge of the pianos that this piano was used for some > sort of prepared music, but no one will confess to having abused the piano > in this way. > > Lance, thank you for your input. If I thought that this was a warranty > matter, I would have talked to the dealer first. The dealer had already > inspected the piano and recommended me to do the work. So the dealer was > well aware of the nature of the problem. > > By the way, I made another trip to the piano, and in two hours was able to > make the sostenuto work to my satisfaction. Thanks for all of the help! > > Sincerely, > David > > > David A. Vanderhoofven, RPT > Joplin, Missouri, USA > e-mail: dkvander@clandjop.com > > web page: http://www.clandjop.com/~dkvander/ > #pianotech page: http://www.clandjop.com/~dkvander/ircpiano.html Dear Dave, Sometimes when you get stuck it pays to walk away and come back in a few days to aproach the problem with a fresh mind. Do you still want my printed stuff? I've not got your envelope yet. I am sorry your van motor blew up. James Grebe RPT from St. Louis pianoman@inlink.com >
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