Hi Bill, That's easy. I tell the dealer that the piano owner must pay me a service charge to return. On top of that I add the dealer's charge. It has worked O.K. so far. The dealer has had no problem with that, nor has the customer. Ted Simmons, Merritt Island, FL >Missed appt's are always a headache I think we all have to live with. >What I would like to know is how you all handle a missed appt when it is >a dealer tuning? This one especially frustrates me as I have already >lost income on a dealer tuning because I discount the tuning. But then >to have to reschedule a discount tuning? What do you do? > >Bill Stratton RPT >Salem, Or >--- > =9C SLMR 2.1a =9C
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