Milky Satin Finish

[Les Smith]

Hi, Matt.  Maybe I'm missing something here, but gift or not, if this is
a brand new instrument, with an obvious defect in the finish, why haven't
you brought the problem to the attention of Y-C and the dealer who sold
it? It would seem that the problem should be covered under the terms of
Y-C's warrantee. If so, the less you do right now the better. Why make
Y-C's problem, your problem?

Les Smith
lessmith@buffnet.net


On Fri, 23 Feb 1996, Matthew Doudt wrote:

> I'm looking for some finish help.  I have a customer who received a Young
> Chang G-157 with a satin walnut finish as a gift.  The piano is brand new
> and the finish has a milky white haze to it.  The owner in a professional
> furniture builder and called me immediately to see if there was anything he
> could rub it out with to get rid of the haze.  I'm a technician and not a
> finish expert so I ask several people and got several different answers.
>
> One person said it happens during the curing process and is in the finish
> and not fixable without re-finishing the piano.  Someone else thought there
> may have been a residue on the finish that clashed with Windex (what the
> dealer uses to clean pianos) and caused this kind of reaction.  One other
> person said he'd seen it before and saw someone successfully rub the piano out.
>
> I tried a little rubbing with steel wool to no avail and also tried some of
> Yamaha's new satin finish polish which made it look better but didn't get
> rid of the milky haze.
>
> I'm wondering is this a true defect in the finish and should the piano be
> replaced or could a professional finish person return the piano to its
> proper look.  I've seen many other YC satin finishes and never seen one this
> bad.
>
> Any help would be appreciated!
>
> Matthew Doudt
> Indianapolis, IN
>
>