Stan Kroeker wrote: > Feel free to take the following with a grain of salt but >>throughout 15 years of distribution of Samick pianos in Canada, the >>percentage of warranty claims remained in the low single digits. Reliable >>industry insiders confirmed that this figure was roughly equivalent to >>warranty claims of other major manufacturers/distributors. We have read about the company in CA involved in a lawsuit with Samick that did not pass on warranty claims to Samick by arrangement, and I understand that Sherman Clay handles their own Kohler & Campbell claims up to a certain dollar amount cap. Unless Samick reports the localized "self-coverage" claims, it is bound to affect the stats, yes? Audrey Karabinus, Seattle
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