William; "This is not about stealing someone elses integrity. This is about good business practices. William C. Sadler-RPT" William integrity is something you either have or don't have and I have never said that Yamaha 'stole' it from anyone and I don't think anyone else has. Yamahas tendency, in this instance, of completing a needed job function without notifying a technician that is involved in the process is a 'very poor' business practice and is so without regard to the skill level or trustworthiness of anyone involved. It is difficult for a customer to understand that a manufacturer would want to use someone from a distant city to satisfy a warranty claim and then to accept their local techs ability the same as before. As I have said I like working with Yamaha and have/do worked through many warranty claims with them, this key replacement thing is just an anamoly as far as I am concerned. As far as trust goes William if I thought for one minute that this involved a lack of trust between me and Yamaha I would not do any warranty work for them whatsoever. There is a major Name that I will not do warranty work for and it is not because they don't trust or respect me. This whole key replacement thread has been interesting and I think I will print it up and send it to Yamaha if the people who have been involved don't object. Jim Bryant (FL)
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