>>Although the piano did not actually get wet the owners are claiming the new piano has been completely ruined by being in the damp environment for a few days. > If I do look at the piano what should I look for and what might I expect to find ? There are certain areas to check that will prove significant as to moisture related damage. Start at the keys; are they swollen? Are the bushings falling out? Strings, tuning pins, coils are another indication of excess moisture; any oxidation? or what may look like fuzzy rust. Quite often the woods in the piano can withstand excess moisture without future problems...that is to a certain degree. It sounds as though the owners have a "heightened awareness", looking to get more from the insurance company. Take a hygrometer with you to the home and measure the humidity as well as temperature. Is it still damp? If so what's the RH? Place the hygrometer inside the piano and make a comparison. You may be surprised at your findings. It would be good to make at least 2 visits to substanciate your findings. Say 2 weeks apart if that is possible. Along with your professional assessment, give facts and figures that may support your recommendations. It matters not what someone else has previously assessed if your statistics prove otherwise. Check bridges, soundboard, ribs, etc. Knock on the soundboard. Feel the hammers, are they damp? (don't play them to the string, just in case they are). Is the action sluggish? (centerpins tight). Another dead giveaway will be in the keybed. Pull lightly on the hammer rail. Do the shanks follow? or are the hammers resting on the jacks. If the keybed is swollen (due to excessive moisture) there will be no lost motion. There are many other indicators, but these will get you started. We deal with the same assessments for smoke, fire and water damaged pianos. High heat, instant (incredible) humidity (when water from the fire hose hits the flame), mildew, etc. I must admit that there are many pianos exposed to excessive humidity and have been just fine. Somethings are very difficult to know as to the outcome 25 years later. Check all glue joints on structure. Oh yes, is there any musty, mildew type of odor existant? Hope this has been helpful. Dave Swartz, RPT NWC
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