[CAUT] Shimming the Steinway Action stack to reach the strings

[David Ilvedson]

And does Steinway and the dealer want to sell another piano to the University?   

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "Jeannie Grassi" <jcgrassi at earthlink.net>
To: caut at ptg.org
Received: 3/1/2010 4:13:49 PM
Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings


>Andrew,

>As I mentioned before, if the dealer can't or won't fix the problem, you
>have no choice but to go the manufacturer on behalf of the customer or the
>customer, in this case the school, can go to the manufacturer itself.  The
>warranty on this piano was given by Steinway and ultimately they are
>responsible to resolve the problem.  We're not talking about a $15 toaster
>here.

>jeannie

> 

>  _____  

>From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Andrew
>Anderson
>Sent: Monday, March 01, 2010 12:51 PM
>To: caut at ptg.org
>Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings

> 

>Steinway expects its dealers to gate-keep its warranty system like most
>other piano manufacturers.  I was specifically instructed to contact the
>dealer with the information.  I forwarded the information to the Dean's
>office and they contacted their dealer.

> 

>Perhaps the cautionary tale is one of choosing your dealer carefully.

> 

>Andrew Anderson

> 

>On Mar 1, 2010, at 1:00 PM, David Love wrote:





>One  other thing.  It's a manufacturer's warranty, not a dealer warranty,
>isn't it?  They should take it to Steinway directly. 

> 

>David Love

>www.davidlovepianos.com

> 

> 

> 

>-----Original Message-----
>From: Andrew Anderson <andrew at andersonmusic.com>
>To: caut at ptg.org
>Sent: Sun, Feb 28, 2010 7:03 am
>Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings

>I suggested that they make a warranty issue out of it.  The Steinway dealer
>pretty much shut that one down.  It was selected at the factory so a swap
>probably never was likely.  Although, I know NMSU did so under similar
>circumstances.  There was a lot more political clout available there,
>possibly a more supportive dealer too.  

> 

>