[CAUT] Jeanie's brain storm - was Boston changed to dealers...

[David Love]

I agree with this.  If the dealer expects you to cover for them and run the
risk of appearing as if you are keeping information from the customer then I
wouldn't work for that dealer.   Otherwise you run the risk of looking like
your integrity is for sale.  I can recall an incident (many years ago now)
where I did just that and the dealer ended up calling the customer and
recommending another tech.  What they told them as to why they were
recommending someone else I'll never know but I can  only imagine.  

 

David Love

www.davidlovepianos.com

 

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Jon
Page
Sent: Wednesday, November 25, 2009 7:39 AM
To: caut at ptg.org
Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to dealers...

 

If a dealer pays you for a service (free tuning, whatever) you are paid to
work

on his behalf so problems should be reported to him/her first. You're there
on

his/her dime to make the dealership look good.  If that kind of work goes

against your integrity you should refuse that type of work.

 

Wrong, that just makes you part of the problem. Don't treat the customer

like a child who needs to be sheltered from unpleasantness. The piano

owner has a right to be informed on aspects of the piano - good or bad.

 

 I'm there because the dealer knows I'll perform the service to the

 customer's satisfaction. I'm there to make me look good, not use

 smoke and mirrors to avoid an issue hoping the dealer will step up.

 

 So if you're a dealer and try to slip one over on a trusting customer,

 don't send them my way. I have told this to more than one entity.

 

 I don't bash anyone.  As I stated before, if I can improve the piano

 over and above what the manufacturer and dealer offer, I make that

 offer. If the piano needs attention under warranty, I make that suggestion.

 

If you want a lap dog, call someone else. If you want an pit bull...

 

Regards,

Jon Page

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