Nothing in life is truly simple but I've adopted a fairly simple approach to this problem. If a dealer has sent me to a piano and is paying me to take care of a problem, I'll run any problems I find by the dealer first. If the customer has called me and is paying me, then they deserve my candid report of any problems. Your loyalty (not your integrity) belong to the person paying you. OK, this oversimplifies it, but generally this is the route I've taken. dp David M. Porritt, RPT dporritt at smu.edu From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of William Monroe Sent: Wednesday, November 25, 2009 7:41 AM To: caut at ptg.org Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to dealers... Jon and David, Very well written. I strongly agree with these sentiments. When we discover an issue, it's our responsibility to address it, and to disclose it. Dealers may not like it, but that's life. If I don't disclose something which later comes to light, no matter under what context, it looks like a cover-up on my part. I've always believed that my primary responsibility is to my piano owning clients, and dealer comfort is second. As Jon alluded to, I do think that when issues are discovered, they can and should be disclosed tactfully, without casting aspersions at the dealer/manufacturer until the dealer has had a chance to correct the problem. If it's handled diplomatically, it really should not be a problem for the dealer, unless they decide not to take responsibility. William R. Monroe -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20091125/f18be83d/attachment.htm>
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