(Wim just posted while I was writing this . . .) I've always felt that diagnosing a piano's problems, coming up with recommendations that are consistent with the piano's use, budget, and time constraints, then being able to communicate all of this to the client is at the heart of good piano service. Here's a format for a chapter tech session that I did years ago in both DC and Baltimore: Assemble a half dozen pianos - the more variety in terms of age, conditions, etc, the better. Divide the attendees into teams. Give them time to look over their assigned piano, agree on the recommended work, then report their findings. Ideally, you would have each member look at each piano independently and write out a report. (not enough time, of course . . . . maybe an all-day seminar!) Then watch the fur fly! Carl
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