Dear Guy and List, Quoting you: > Anyway, when the need arises, I've gone to a simple statement about > scheduling, and how "so-and-so" at such-and-such phone number could > probably get to them sooner, Amen to that. Also, I think that even people who don't have a lot of money deserve an opportunity to get decent, honest service on their pianos, if at all possible. I always keep a list of referral phone numbers by the phone (it changes, and I screen the techs I refer to), so I can help the consumer out, help out a colleague who is new to the biz or building their skills, and help myself out of a situation I have NOOOO desire to be in. Win, win, win. Just the way I like it. Mary Smith
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