Customer Relations

Mary Smith marysmith@mail.utexas.edu
Sun, 30 Nov 2003 22:02:07 -0600


Dear Guy and List,

Quoting you:

>  Anyway, when the need arises, I've gone to a simple statement about 
> scheduling, and how "so-and-so" at such-and-such phone number could 
> probably get to them sooner,

Amen to that. Also, I think that even people who don't have a lot of money 
deserve an opportunity to get decent, honest service on their pianos, if at 
all possible. I always keep a list of referral phone numbers by the phone 
(it changes, and I screen the techs I refer to), so I can help the consumer 
out, help out a colleague who is new to the biz or building their skills, 
and help myself out of a situation I have NOOOO desire to be in. Win, win, 
win. Just the way I like it.

Mary Smith


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