"genuine Steinway"

[StockKev]

Dear Mr. Johnson and other list members:

In reply to the question raised several days ago by Dennis, it seems that the
confusion existing on the definition of what constitutes "Genuine Steinway"
needs clarification.   The issue and definition of "Genuine Steinway" is not
complicated.

Generally speaking, most people that own or want to buy a Steinway piano,
comprehend the absolute value of authenticity and legitimate preservation when
maintaining the Steinway piano.  In the marketplace today, the counterfeit
element is available in most goods and services.  For example, a person can
purchase a "Genuine Rolex" or that same person can also locate and buy an
imitation of the genuine article.  In some cases, the appearance and
performance characteristics between the genuine and the counterfeit may not be
easy to identify at face value.  However, most consumers will perceive and
prefer the intrinsic value of the indubitable.  It is safe to assume that
there can be many different reasons or motivations on the part of a technician
to recommend or prefer a certain course in servicing a piano.  These various
judgements might range the spectrum from being both good to bad.
Unfortunately, the results can prove to be unpredictable.

Throughout the course of time, Steinway & Sons is the only entity that
determines the definition and authenticity of genuine parts for the Steinway
piano.  Simply put, if the Steinway seal on the box has been broken or does
not exist, do not accept the contents to be genuine.  This reality exists
primarily for the benefit of the consumer and can be an additional tool for
maintaining your credibility.   

Sincerely,
STEINWAY & SONS

Kevin Stock
Concert Technician,
Instructor of Technical Training and Education